Shipping & Delivery

Last Updated: 23/04/2025

At VSM Oxyved Private Limited, we are committed to delivering your wellness products, therapy-related equipment, and documentation with reliability and care. This Shipping & Delivery Policy outlines the timelines, methods, and terms related to the shipment of items ordered through our platforms or at our clinic.

1. Shipping Coverage

  • We currently ship products across India.
  • For international shipping, please contact us directly before placing an order.

2. Order Processing

  • Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.
  • Business Hours: Orders are processed Monday to Saturday, excluding public holidays.
  • Order Confirmation: You will receive an email or SMS notification once your order is confirmed and dispatched.

3. Delivery Timeline

  • Metro Cities: 2–5 business days after dispatch.
  • Non-Metro & Rural Areas: 5–8 business days after dispatch.
  • Remote Locations: May take up to 10 business days.

Please note: Delivery timelines are approximate and may vary due to unforeseen logistics issues, weather conditions, or local restrictions.

4. Shipping Charges

  • Standard Delivery: Charges may apply based on weight, volume, and destination. These will be calculated at checkout.
  • Free Shipping: May be available on orders above a certain value (as per current offers or promotions).

5. Tracking Your Order

Once your order is dispatched, a tracking ID and link will be shared via email or SMS so you can monitor your shipment status in real time.

6. Delivery Partners

We work with trusted courier and logistics partners to ensure safe and timely delivery of your products. In certain areas, we may use local delivery services.

7. Delays or Failed Deliveries

  • If delivery is delayed beyond 10 days from the estimated timeline, please reach out to us for assistance.
  • In case of unsuccessful delivery due to incorrect address, refusal, or unavailability, re-delivery may be arranged with additional shipping charges.

8. Damaged or Missing Items

  • Contact us within 48 hours of delivery.
  • Share images of the product/packaging and your order number.
  • After verification, we’ll initiate a replacement or refund as per our return policy.

9. Contact Us

For any shipping-related queries or support, reach out to us at:

VSM Oxyved Private Limited
Office 18, Neco Chamber, Plot 48, Sec-11, CBD Belapur, Navi Mumbai - 400614
Email: admin@oxyved.com | info@oxyved.com
Phone: +91 88285 89651 | +91 99692 77362

10. Policy Updates

We may revise this Shipping & Delivery Policy from time to time. Please review this page regularly for updates.